Benefits from consumer assistance services : BANSOS

Citilink Call Center 24-hour solution to flight problem online

When faced with air travel problems with Citilink’s fleet, Contacting the Citilink Call Centre is the fastest solution to improving the situation .

To travel by air using a commercial plane, it requires a ticket in advance.  You should buy tickets according to your destination and adjust your departure schedule. All important flight-related information can be obtained through the news channel through a visit to Citilink’s office directly or at the sales point.

However, if you do not have the flexibility to come directly due to distance and busyness, you can use online services through access to the Citilink website or use contactwith the citilink call center  to help with any problems that occur and provide full information.

For those of you who are not yet familiar with the use of this assistance service, this time we have information related to integrated citilink assistance services.

What are the services offered to the Citilink Call Centre?

Citilink is one of the airlines in Indonesia that serves domestic and international flights. There are various flights with domestic and foreign destinations that can be accessed online or visited directly at the service center to get information.

You can also use the citilink call center to get a form of service that helps overcome problems.

  1. Error filling in identification when buying a ticket. For example, misspelling names or other data.
  2. Reschedgling flights. If you are unable to travel with the scheduled time, you can ask Citilink to multiply the schedule another time.
  3. Cancellation of flights and requests for ticket refunds. Returns will be given in accordance with applicable regulations.
  4. Replacement of flights. You can also apply for a redirection if something goes wrong or you want to go somewhere else.
  5. Replacement of the flying class. Class replacement can only be done for higher grades.
  6. Information regarding international flight times. Due to the time difference, consumers often do the wrong time in determining the flight to get clearer information, it is better to contact the customer service.
  7. Change the identity data of the ticket user.
  8. Information regarding the baggage load.
  9. Filing complaints or services received during the trip.
  10. Citilink Council to develop services for the better.

These are some of the services you can  get by accessing Citilink’s call centre.   In addition to using phone services, you can also access citilink’s official website to request help, you can use email, fax, and live chat with the user service.

When can he contact a help bureau?

The use of the help service can be done at any time because it is available 24 hours for 7 full days. Unlike an offline auxiliary center that is only available during working hours, you can still call the online help center at any time you need help or flight information with Citilink.

By contacting the telly line 0804 1080 808, you can ask for information related to Citilink flights or seek help with various problems that occur.

There is no need to hesitate to contact the help center when you need help or feel confused about something   .   The live chat can be found on citilink’s official website at the bottom of your gadget’s screen.

The  two alternatives to contacting this help will help  you   for a maximum of 1×24 hours  .

Paid or Free Help Service?

Many people prefer to go to the help center directly at the citilink branch office because they are concerned that they will have to pay a fee when accessing the online services provided. In fact, the help service is provided free of charge and can be accessed by all Citilink consumers.

Phone numbers 0804 1080 808 and +6231 293 1100 can be contacted when you need help with problems with tickets, flights or just want to request information.

Although the citilink call center hotline  can be contacted from different regions of Indonesia and abroad.

If you call the hotline using a cell ular provider, the compensation will be  adjusted according to the provider you use  .

So you can  access the citilink call centre for free  , but for contact costs with Citilink, you still have to pay a phone fee.

Benefits from consumer assistance services

The existence of an auxiliary centre is indeed provided to help consumers answer questions by providing accurate information, as well as providing assistance to consumers facing difficulties. Therefore, the help service is really very useful to consumers because it provides:

  1. As a link between consumers and the airline.
  2. Provide information as consumers ask, such as travel expenses, how to buy tickets, flights, schedules, and various other information.
  3. It helps to overcome various aviation problems experienced by consumers. Starting with replacing identity data due to errors in consumer data input, to helping change hours and flights.
  4. Helping consumers refund tickets because they cancelled their journey in accordance with the airline’s terms and conditions.
  5. It helps consumers know international flight time by matching flight time localtime and destination time.
  6. Provide information about the destination airport on the flight.
  7. They apply consumer complaints about services received during the flight and consumer suggestions to the airline.

Contacting the service center  should be done when you really need help or have questions about flight problems with the Nacitilink fleet. Use wise help from the service center to provide you with convenience and solve problems.

The services provided by the assistance centre are in the form of services related to ticket purchases, changes to flight data or schedule, route information, ticket return and various other services.  You can contact  the citilink call center at  any time or use live chat, email , and fax  services on citilink’s official website.

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