If you have an online business and use J&T expeditions, you must be familiar with the J&T call center service, where you can convey many things ranging from criticism, suggestions to complaints. Nowadays, many companies, especially in the service sector, have CS services to help consumers consult about their services.
Customer service or CS can indeed be used as a source of information for its users where there is a two-way conversation. Even not only companies in the field of services, some companies that sell a product have also provided customer service.
Usually companies that sell a product, especially products that are widely known by the public, always have 24-hour CS services. The goal is so that consumers can submit criticism and suggestions to complaints about their products, of course, in order to improve the quality and service to be more loved by the community.
Consumers can also ask about products and customer service can indeed be used as the most effective solution that can improve the quality of the product itself. So tidak wonder if you can also contact the J&T center call center to maintain quality and provide satisfaction to its users.
About Call Center or Customer Service
Call center or CS is actually a service provided by the company, to solve problems in the field ofcomplaints, criticism and suggestions from consumers through phone, live chat and email. Later there will be a two-way conversation between consumers and the company.
Usually CS itself is also used as an administrative process and supports a product where the company will investigate information about its customers. For example, you have a complaint about the delivery of goods then of course you have to contact CS to inform you of this.
You will be asked to submit a complaint in detail, tidak only as a form of accountability to solve the problem. But the company also knows important information about the shortcomings of the products or services offered. Tidak wonder if every company always provides such services.
Even the J&T central call center can be accessed 24 hours every day even on what other public holidays can still be contacted. The goal is for the company to stay connected with consumers and all kinds of complaints can be resolved without having to wait for certain days or hours.
Customer satisfaction is of course number one even a company can collap if the product is not liked by the community. So that the presence of a central J&T call center or CS is very important to support a company to grow and be loved by its consumers.
Usually customer service is also connected using an additional c enter system. Can use computer networks such as, LAN, microcomputer and mainframe. Then coupled with a network of data and voice where later centered through a link with a technology called CTI or computer telephony integration.
What Are the Duties and Responsibilities of CS?
Discussing the J&T center call center, maybe you have known what are the tasks as a CS or call center itself. As you know where CS will receive calls or incoming calls from customers or customers, after that of course listen to the customer’s complaints well.
A CS is required to listen to every complaint submitted by the customer or consumer and then provide appropriate answers about every problem or obstacle that is being faced by consumers. A CS is also required to always be friendly and responsive, of course, must also provide the best solution.
Usually if the center also uses a software system or software, where the device uses historical information according to the needs of the system. Later there is an operator or agent in charge of receiving phone calls with opening greetings to serve complaints and requests.
Then there are agent supervisors whose job is to validate and evaluate the performance of operators or call center agents. Then there are also CS officers who serve complaints of abnormalities directly so usually some clients or customers also come directly to the company’s office.
How CS Works in General
Of course, the J&T center call center has the same way of working as CS in general where the purpose of the call center is to improve quality to achieve customer satisfaction. And find out what complaints or problems are experienced by consumers regarding products or services.
A person who playsas an operator or call center agent must really have the ability to communicate effectively. The goal is that customers know that the call center has the ability or competence when solving the problems they are facing.
Such skills can include tone of speech, grammar and the selection of the right vocabulary. Choosing a good vocabulary is one of the communication skills that must be possessed by an operator. Then it is very important to get to know the produk or services of the company.
Types of CS On Call Center Agents
If you are curious about what are the types of J&T call centers or companies in general, there are several types of calls such as incoming call centers or inbound call centers. The incoming call center or inbound call center is in charge of receiving incoming calls from customers or customers.
Then there are outbound call centers or outbound call centers whose job is to make outgoing calls that are usually done as sales only. Where these people are already on the list who really want to be contacted or inform the details of the company’s products and services.
It can also be done related to the complaints of previous customers or customers. Many types of call centers or CS are as diverse as domestic call centers, international call centers, in-house call centers, outsourced call centers, home-based or virtual call centers and others.
For J&T call centers themselves are not only classified on communication methods through calls. You can contact him via email, through the company’s website to the company’s social media account. You can also directly message J&T’s Instagram account.
For email addresses you can send complaints of criticism or suggestions in firstname.lastname@example.org. It can also be through social media accounts such as Instagram and Twitter on @jntexpressid or through Facebook accounts on J&T expresses. There are social media admins who will respond to you quickly.
So you can’tidak can only contact through the call menu , because you can make a list of the obstacles that occur and send it on several social media accounts listed. Even for J&T’s own CS service you can contact him via WhatsApp at 082811846188 number.
How to contact his social media accounts, then make sure you visit the official account. Contact the official social media account directly from J&T and you will get a faster response. So that j&t social media accounts can be an option other than by using the J&T central call center.