How to access help centers for information and  restrictions? : Jagad

About Genius, Genius Call Center, Facilities and Facilities

In this article, we  will discuss what are the benefits of the Genius Call Center and the Genius itself | Genius is actually a digital banking application where this application can help you carry out various financial activities, such as savings, dealing in financial management|

In the all-digital era, everything becomes easier, even if you  need to do it from one place, namely from a smartphone or smartphone that is already based on iOS or Android | Genius is an appeal launched by bank BTPN in 2016 and is growing so far|

The application can be linked to visa debit card and national payment gateway or GPN as well as the national banking ecosystem and international payment system| Many are greatly helped by the existence of this talent because it is an application that is considered smart for financial management|

Many are looking for information about the Genius Call Center  just to get information related to its features | in fact, this one application facilitates banking activities where you can send money, pay bills, save just deposit with smartphones so it’s very practical|

What are the benefits of using Genius?

Now like  the discussion  where this app actually facilitates someone’s banking activities as all transactions can only be done with smartphones|   It won’t be with the development of technology that’s getting more sophisticated every day, so you don’t have to come to the bank in person or be in line|

There are many benefits that you can get  using  only one account, you can already enjoy various transactions.  Starting from depositing   funds,  withdraw without visiting a bank or ATM machine|   So  it is  very practical in  a more advisable situation to stay indoors like the current  pandemic  |

JNU itself has many types of cards, such as m-card, e-card and ex-card |  E-card itself is a virtual card that | like a credit card If the M-card type is active balance or a type of card for main account balance and X-cards that are almost identical to M-cards, they can be used for transactions and cash withdrawals but have daily shopping limits.

The types of savings from genius also vary, such as flexi saver, dream saver and maxi saver so you can choose or control your needs| For more information, you are advised to contact the Genius Call Center . This digital card also offers a number of benefits including:

  1. There is no transfer fee even though there are different banks
  2. The graat is  a cash withdrawal at the ATM
  3. Can easily open an account  , namely online so it is very simple and practical
  4. There is no administration fee  so the balance is secured every month
  5. can be used abroad as genius visas are included in the network|

Most common questions about genius through CS services

In the midst of such a pandemic, it is recommended to stay indoors, so that all kinds of transactions can be done online | so talent can be used as a solution when you want to transact or open a new account, but there are still many people who feel unfamiliar about the process|

There are some people who contact the Genius Call Center service  to get detailed information  | have some common questions, for example, such as how to top up the balance, how to look at the account number and what different types of savings are, such as Flexi Saver, Dream Saver and Maxi Saver |

It’s actually very easy to top up the balance, you can transfer from another bank by entering the bank BTPN code, which is 213 then your genius account number and mobile number registered with Genius. You can verify your mobile number and account number via Genius app script in the profile menu.

Many are curious about whether you can get a passbook or not, the Genius app itself does not provide a direct passbook but rather an e-statement or current account that you can access every month through profiles and settings in the app or you  can  also use the Genius Call Center service.

You can download the app via the Play Store or the App Store  , adjusting it to the smartphone you use whether it is based on Android or iOS. Regarding the different types of savings, you can use flexi saver as an emergency fund or deposit that provides flexibility for withdrawal or deposit|

As for the saver of the dream, you can use it for saving according to the specific goals you are achieving in the future. The last one is the maxi server where you can deposit the time| Out of the three types of savings, you can choose which one is suited to your needs.

Features of a very helpful app

Using this banking app means that you can control all debit card activities from the card center menu. In fact, you can also change the daily withdrawal limit or transaction cost limit of each genus debit card because there is a feature called change limit so that your finances will be more controlled.

Without contacting  the Genius Call Center  ,  you  can change your PIN,  block it  , and block  it again   , and write your transaction history. So even if there is no physical passbook later, you can view the transaction through digital card or debit card.

This digitalcard is even connected to national ATM networks and visa networks all over the world|  So you  don’t need to upgrade anything else to transact at home or abroad  |   Surprisingly   , many are keen on opening these  debit accounts|

After opening an account, the debit card  will be sent by the bank  to the registered address.  If you  are located in Jabodetabek, you can  get the debit card for 2 days  during the work time and outside  it, you  can  get  it within 7 days of  the working hours from the date you requested for the creation  of  the card.

If  more than the normal time limit mentioned, you have not yet received the debit card, you should immediately contact the call center for genius customer service or more information. You can know the status of sending debit card through the call center.

How to access help centers for information and  restrictions?

When you experience problems, you can contact the call center or BTPN care at 1500 300 or via international call at +62 21 2450 5500. Through the Genius hotline or call center  service, you can consult both ways to get prompt treatment about the problems you are experiencing.

If you do not have the opportunity to call the number listed above, you  can send an email to customer service to address. Meanwhile, in order to get general information about the Genius debit card, you can contact

The only suggestion is that when you create a PIN for a genus debit card, you should use a different PIN number for the ATM and the application.  This is just a precautionary measure to secure transactions and there are minimal  restrictions that require you to contact  the Genius Call Center|

Learn More