The call center service iM3 is very helpful for every user. This is actually very reasonable considering the number of users themselves is very large in Indonesia. If this call center is not available, consumers must be made difficult. That’s because, not always the problem at hand is a big problem.
Often users experience minor problems. For this type of problem, it will be easier to contact the call center than to come directly to the outlet. However, there are common problems faced by most Indonesians. The problem is ignorance about the importance of CS.
This ignorance makes the existence of CS often not utilized. In fact, his existence is very helpful. Therefore, it would be better to know more about the im3 call center. By getting to know more, knowledge of how to contact him can be more useful.
Learn More About Call Centers
Mobile phones are a must-have for almost everyone. Its existence is very important because there is the ability to communicate remotely. This remote communication can be done in various ways ranging from phone, SMS, to chat via social media. But to do so, a signal is needed.
This signal will be a link between one phone and another phone. If there is no signal, its function as a remote communication helper cannot be used. This is where the IM3 Sim Card becomes very important. If the SIM card does not exist, the signal will not be obtained.
Therefore, its existence must be juxtaposed with the mobile phone itself. But because the importance is very high, problems with a small intensity must also be implemented immediately. This is the main reason why im3 call centers become so important. With its existence, complaints can be expressed immediately.
This makes bad possibilities such as the interruption of communication with clients avoidable. Actually, the problem that can be experienced is not only related to the loss of signals. There are some problems where the ordered internet package does not enter until the internet network is not connected.
This problem will be solved if you contact the call center. The IM3 call center itself can be contacted at any time. That’s because, its CS is available for 24 hours. With that, you can complain even if the problem occurs in the early hours of the morning. In addition to complaining, contacting the call center can also be done for other purposes.
The needs themselves such as there are questions about the SIM card owned. This is normal because answering these questions is the task of the CS. This is certainly necessary to change the stigma of society. Most people do think call centers can only be contacted when they have problems.
There are Several Numbers to Contact
It is very clear that the importance of contacting the IM3 call center is very high. Therefore, be sure to contact him when you have any complaints or questions. The first number to call is 185. This number is intended for you IM3 Ooredoo users. However, it is charged a rate when using its services.
The rate itself is very cheap because it is only 400 rupiah. Of course, these tariffs are very cheap when compared to the benefits that will be obtained. But if you don’t have a stock of pulses at all, there are other contacts that can be used as an option. The contact is 186.
This IM3 call center does not provide tariffs for its customers. The main function of 186 itself is actually the informant. When contacting him, you can ask about product offers and various services for consumers. Actually when calling 186, the initial response was from the answering machine.
The answering machine has provided several solutions for some common problems from users. But if you are not satisfied with the answering machine’s answer, choose the communication menu with the customer service. By selecting the menu, there will be CS available to answer your questions.
However, the above contacts can only be contacted if you contact using a SIM card. If the contact is made using a landline, the number is different again. There are two options available: 6221—000-3000 and 6221-5438-8888. In contrast, the two numbers cannot be contacted using a SIM card.
When calling the number, you will also directly contact CS. There, all complaints, inputs, and questions can be expressed. But with the use of landlines, there are costs that can be cut. Naturally, the cost for landlines is done periodically and does not use a pulse system.
Contacting Him Can Be Done In Other Ways
Actually, if you talk about communicating with the im3 call center in two directions, there is no other option that can be done. But if you don’t like phone communication, there are other options that can be used. The first option relates to faxing. The fax number is 6221-5449-501-6.
Like fax in general, this is intended for sending files without having to come to the store directly. With that contact, file submissions can be done online. This can be the best way out during a pandemic like now. With that, you don’t have to go outside the house to send it.
When it comes to two-way communication, im3 call centers are also available via email. Of course, there is a clear difference when communication is done via email and phone. Talks cannot be conducted directly and quickly. You have to wait until cs give the answer to the question you gave.
But in terms of function, the benefits that will be obtained are the same as when using the phone. All complaints and problems can be expressed via email. Contacting im3 via electronic message itself can be done to the cs@indosatooredoo.com address. Actually in Indonesia, email is not as popular as social media.
With this condition, IM3 also provides communication services via twitter. You can order directly to the official account on twitter. The official account is @indosatcare. It would be better to follow the twitter account. By following it, more information will be obtained.
The last option is to contact via the official website. On the official IM3 website, go to the contact field. In the field, there is a form that can be filled out. By filling out the form, complaints and everything you want to say can be conveyed to im3 staff.
Don’t Even Confuse Yourself
Be sure to contact the im3 call center above if you are feeling difficult. Do not let it be made difficult and confused yourself. That’s because, the confusion will be resolved if you want to contact the call center.
By contacting him, you will also get various information. One of the information that will be obtained is related to the promo. Official promos from providers often do not reach consumers. CS will definitely explain it and you will benefit from the promo.
There is no need to hesitate or hesitate when you want to contact him. That’s because, every CS has passed training so it is ready to face complaints of any kind. After all, contacting him is not difficult and very easy.
Most people often have problems with the provider. This problem occurs not because the answer does not exist. However, the problem arises because it looks for answers where it shouldn’t be. The time spent solving the problem will be further cut off by contacting the im3 call center.