Internet needs are currently very important until the Indihome call center every day gets a lot of reports in some cases. This is because our product is the number one internet provider in Indonesia that is most in demand by the public. Although it is equipped with advanced technology, sometimes there are problems that arise.
As a result of the pandemic, the demand for internet installation also increased because students had to go to school online, using quotas from provider cards could be said to be quite expensive, so they ran to internet products from the company. The installation is indeed easy, the price per month is also quite economical.
Regarding dealing with problems, the Indihome call center will also help as well as possible. Whether it’s a modem problem, a power outage or even the internet is not running, it’s not a serious problem. Just contact the CS, and the technician will come to your house immediately to deal with the problem.
We will inform you how to deal with internet problems that occur in your place. Any complaints can be resolved properly. Follow these steps, especially for you new users so as not to panic when facing the problem of interference.
Know Some Problems That Occur pthere Is Indihome Network
You cannot immediately submit this and that complaint to Indihome if you do not know the problems that occur on your internet. Indeed, it is very often that users always complain about various problems in Indihome.
What’s more, now it is the rainy season, there are often disturbances whether it is because there are broken wires or even struck by lightning is also often the case. Fortunately, the Indihome call center can be contacted anytime you want. Even Internet service providers (ISPs) are having problems.
The user certainly does not want to lose if in a few days do not use the internet, because it is used or not, will be charged also at the end of the month. Some of these problems, may occur and you must understand first before doing a report:
- There is Repair From The Center
Indihome always maintains its quality well, although it often gets Indihome complaints from its users. Therefore, sometimes several times will be hampered internet access because there is repair or maintenance of the network from the center.
Of course, you have to be patient if that’s the case from the center, later when it’s done, it will definitely be active again.
- Problematic Modem
Do not accuse the network of being bad, when you yourself have not seen the condition of the modem. It could be that the internet network was cut off because the modem was problematic. It could be because there is damage to the optical cable, or the modem device installed in your home is indeed a problem.
- Bills Not Repaid
Indihome users also do not escape from forgetting, sometimes have complained that the internet is not connected, apparently forgot not to pay the bill that should have been paid the date.
The First Step to Dealing with Internet Problems
If you have found all these problems, you can directly contact the Indihome call center. Because think about it again, when it can still be overcome by yourself first, what to contact him because he also has to wait in line until he can speak directly to the call center.
Therefore, there is the first step to deal with the problem of Indihome internet network, if it has been evaluatedntification is not too severe. Then, how to deal with it? For the above cases, it is indeed the most insurmountable when there is tissue treatment, because it is required to wait first.
In the meantime. without contacting the Indihome call center, in order to return to normal again the network, please do some of the following ways:
- Restart Modem
Previously, if you believe the problem is due to the modem, look at the flickering of the lamp. Usually if only 3 lights blink, there is a possibility of an error system. You can restart.
The method is also quite easy, just press the power button and after doing this, can wait a few minutes until it is restarted. Test the network by reconnecting to a smartphone, laptop or computer.
Let it be said an easy way and including trivial, indeed this trick is quite powerful when there is a mild problem on the internet in your home.
- Pay Bills
Modem no problem, no maintenance notification also from Telkom, then check the bill. It’s natural to forget when you are also busy taking care of other things.
Now doing Indihome internet bills is also easy and does not need to go to Plasa Telkom. Even now in Minimarkets accept Indihome payments.
Call Center via 147
However, when all these problems cannot be overcome, your last step is to call 147. It is indeed an Indihome call center number that can be contacted throughout Indonesia.
From this number, you can report the problem to the CS. However, when contacting him via mobile phone, there must be an additional area code on the front before the number 147. For example, 0281147, it is for the Purwokerto area, Banyumas.
Furthermore, as well as avoiding confusion, the following guidelines will make it easier for you when contacting the Indihome call center :
- Make sure you have enough credit before doing a report. You should also know, the rate of contacting him is approximately 1000/30 seconds.
- Directly dial the area code number and 147. Wait a while, there will be a voice of the operator who will lead you with some clues.
- First, press 1 to Indonesian. After that, it will be led to the next option, select the number 2 regarding the Indihome problem. Then, press 1 because you are the customer.
- Later you have to wait a while until you are connected to the operator to talk interactively and report the problems faced by your home Indihome internet.
Directly Come ke Plasa Telkom Nearby
Indihome is a product of Telkom company, so it is not wrong if the users are also quite numerous and spread throughout the archipelago. Therefore, plasa or branch outlets are also quite a lot in some areas of Indonesia.
Not only dealing with Indihome internet problems, other products from Telkom can also be overcome when it comes to one of the plasa branches. Although contacting the Indihome 147 call center can be connected, sometimes there are people who are not satisfied and want to be dealt with quickly.
Actually, by calling 147, you can directly send a technician if necessary, although you have to wait too because the problem is not just you. However, if you are less patient or need more detailed information, it is also necessary to come to the plasa branch around your residence.
Procedures can consult with the Indihome call center when you are in the office, you can follow the following instructions:
- You just walk into his office. Later there must be employees who immediately ask you what needs.
- If you want to consult with CS, you will immediately get a queue number.
- Wait until your queue number is called and immediately tell me about the Indihome problem that happened at home.
- Follow all instructions submitted by the CS so that the problem can be processed quickly.
You also need to save the number of an Indihome technician who has repaired a home internet connection. That way, if there is another problem, before contacting the Indihome call center, you can tell the technician to see it first. Prepare repair funds only in return for services.