Communicate with Tokopedia Call Center using application : Blog2

3 ways to contact the Tokopedia call center forconsultation

Need to know 3 ways to contact a Tokopedia call center in this digital age when you become a Market Place user. Simply put, a call center is defined as a service by Tokopedia  for clients when they   need information, file complaints, or ask for help when they have a problem. This service in the digital business is very important for building good relationships with customers.

Call Center is compared to a direct consumer-facing representation of the company itself. This service is one of the key points to give customers a sense of comfort. Not only good response and communication, the media used in call center services demonstrate the professionalism of the company in providing the best service to consumers.

Tokopedia is one of the  largest markets  in  Indonesia, and was included in the unicorn category that still develops itself today. Of course, this huge market seeks to provide the best possible service to customers, sellers, and buyers. If you need help information or file a complaint, 3 ways to contact the Tokopedia call center.

How to contact Tokopedia call center that can be done

Below are ways they can be used to connect Tokopedia call centers that can be tried.

  1. Use a call center

If you need a quick response, you can have the best choice of 3 ways to contact the Tokopedia Call Center  by contacting 02153691015 or 02180647333 directly. However, when using this approach, customers need a supplier balance to do so. If you do not want to spend more money, we recommend that you use this medium if you are in an important / uncertain situation.

  1. Using email

If you are used to using email, you can do so through this medium. The advantage of this method is that you can officially file complaints and not make them. In this way, it is easy to include the documents necessary to reinforce your protests or ask for information.

The address of the electronic message to communicate with customer service is Another advantage of these media is that the confidentiality of information in the presentation of complaints or communications can be better maintained.

Get customer support through social media

If the issue is not too important, one of the 3 ways to contact a Tokopedia call center, we recommend choosing other media that do not require costs. Among them via social media, Instagram, Facebook and Twitter. Communication services can be accessed via this social media within a full 24 hours. Another convenience for those accustomed to using social media is simpler.

If you use Twitter, the account you can  contact is @tokopedia or @tokopediacare. In the meantime, if you contact Tokopedia’s facebook, open the Fanspage @tokopedia with the URL address remember when using Instagram, to follow @tokopedia account.

Communication with the service can be communicated with social media in various ways. First, by communicating in the comments column or using a private message directly. For general information, we recommend using the comments field.

However, when discussing personal matters or communicating rogue reporters or those who need your personal data, we recommend that you use direct messaging. It is safer and keeps your problems off others.

When communicating with social media, it doesn’t cost money.  You only need access to data execution and use social media. But the downside of these media, the response is relatively slow compared to through phone service. Since most clients usually use these media to communicate with Tokopedia.

Even when it is very large and piled up on social media, there is a possibility that it will not be read by customer service. Therefore, these media recommend being used to communicate or communicate about less important things. When  you enter a website or application, you can focus on shopping or opening stalls.

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Although you are not using this social media as one of the3 ways to contact the Tokopedia Call Center , we still recommend following them. Because Tokopedia communicates various updates through their social media. Whether it’s policies, promotions, or other important information.

Communicate with Tokopedia Call Center using application

Below are some ways in which they can be used to communicate with Tokopedia call centers using the app.

  1. Ondersteuningsentrum

Another option of 3 ways to contact the Tokopedia call  center  using the app on the “help center” panel. Whether you use the application or the website, select the contact us panel. Then a couple of points will be displayed that you will  transfer, indicating the needs. Then communicate the information you want to resolve.

  1. Tokopedia Grief

You can communicate with the customer service through Tokopedia’s Care function. Tokopedia Care has a variety of information about this market space that customers and vendors need. In addition to information, Tokopedia Care also offers articles such as tutorial information and important advice for users.

You can access it by opening an account first. Then select the settings panel – select Tokopedia Care. Type keywords about the problem on this page in the search bar. For more accurate information, you   will get the subject of the problem.

After that, type in the keywords of the problem you are facing. After this process, a guideline will be displayed to resolve the issue. when the problem is no further felt from customer service in the Help Center’s functions.

  1. Anfonebau Trafodiadau

Another method in this application could also be through invoices for transactions   that you are currently making. Open the transaction list on the account – click Store. Select the transaction that will cause difficulties. Then the message details are displayed, select the panel.

  1. Live chat

You can communicate through the live chat service offered as a consultation room with the Tokopedia team. However, the Live chat service is currently limited to sellers only with Gold and Platinum memberships. To take advantage of this service, visit the Bot Toped widget.

After that, you can open an account, navigate to settings – navigate to Tokopedia care – display pop-up chat – select it now in the chat panel – Can write whatever you want to  consult. If you want to interact with customer support, you can include fans as screenshots. But before answering, Tokopedia usually sends a chatbot.

  1. Through the Resolution Center

This service allows you toconsult directly with Tokopedia. They then communicate the best solution for each buyer and seller. To do this, open an account – this is a list of transactions – this is shopping – select the transaction that encountered a problem – select the complaints panel.

After that, an order complaints popup will be displayed, click. Then navigate to the problem and say clearly. The reporter did not respond or the best answer was not found for 3 days, please use the ask for help function. Here you will be   greeted directly by the resolution center administrator who will help solve the problem.

Ethics used to  contact call centres

On 3 ways to contact the Tokopedia call center, as well  as technical methods, attention should be paid to the process. Still convey it politely, even if the buyer is king. Open communication with polite greeting, then convey it briefly, clearly and not verbosely. Make sure the information  you convey is true and not far-fetched.

If necessary, include supporting evidence when filing a complaint to make it easier for them to respond.  You have to wait patiently for a response because there are many customers who may experience the same problem as you. That way, there will be a good response.

Also, before submitting complaints, asking questions, and so on, make sure that you have tried to understand the rules regarding transactions on Tokopedia. Do not allow asking   for 3 ways to contact Tokopedia call center with  problems clearly communicated in the information center.