24-hour BCA call center number and its services
The BCA call center is a facility provided by the management of Bank Central Asia (BCA) for the purpose of providing customer complaint services. The call center itself is defined as the call center of a company or office to receive or send requests over the phone.
BCA customers who wish to communicate with the bank, for example, when there are questions or complaints, can contact via the CC number. You can call the contac center number 24 hours a day, can be via mobile phones or landlines from anywhere in Indonesia without the need to enter the code of each region.
However, usually for calls from foreign countries, you need to add a certain code in front of the BCA call center number which we will also discuss in this discussion. In addition, to contact CS melalui customer call center number juga will be charged a rate. Customers don’t have to worry, as the service fee to contact a CC BCA number is pretty cheap.
Interestingly, one of the largest private banks, BCA also offers a call center with no service fees charged. Customers can contact the bank via WhatsApp, social media, email or chat via the official website. For more details, in this discussion, we will review bca call center services in detail. Come on, check it out!
BCA call center number and its services
For those who wish to contact this bank via the cc service, you can tap on the halo BCA number at 15 00 888 without being accompanied by an area code if you are in Indonesia. The customer service team that receives customer calls through the number will provide answers based on the questions. Here are some questions that are often asked via Halo BCA:
- Problem Complaints
Most BCA call center callers experience problems, both as customers and as a general public. For example, an ATM card that is swallowed so that it requires temporary blocking, fraud cases, blocked account numbers, and other issues. Usually, customers first contact CC when they encounter a problem, as Halo BCA can be contacted 24 hours a day.
- Storage products
Through the contac center, you can also request information about the deposit products offered by the bank. Some of them are Cpresi savings, futures, milestones and many other products.
- Credit card
If you want to use credit card services, you can also request this information through Halo BCA. You can ask which type of credit card is most appropriate or meets the criteria. In addition, customers who already have a credit card can also request a limit increase through the call center.
- Loan Services
Fund lending services are very common in banking, including at BCA. You can inquire about the loan information available, including terms, content, interest, and other details.
- BCA Syariah
Many customers also contact the BCA call center to inquire about Sharia services, for example for financing and deposits.
Called Bancassurance, the products offered include Provisa Syariah, Max/Platinum, Platinum Syariah and other insurance products.
In addition to questions about BCA products as mentioned above, via the call center, you can also request the opening of a new account. In addition, Bank Central Asia currently provides online account opening services through online banking and online banking.
BCA Call Center Service Rates
To contact the bank’s call center, customers will have to pay a service fee. If you contact by mobile phone, use the number +62 21 15000 888 where later you will be charged rates from Rp 220 per 2 minutes. Information about these service charges may change depending on the policy and the type of provider used to call.
Before contacting Halo BCA, you must prepare personal data such as your full name, place of birth, account number, and the name of the biological mother. Because generally, when you contact the banking customer service, you will certainly first receive confirmation questions for the security of customer transactions.
By preparing the necessary data and the questions you will transmit, it will save telephone service rates. However, if you don’t want to be charged a service fee, you can contact BCA via WhatsApp, which we’ll explain in the next sub-discussion.
How to contact BCA via WhatsApp
In addition to the CC number, customers can also contact the bank via a WhatsApp number. This last BCA service makes things very easy for customers as they are not charged at phone rates. In addition, even if they communicate via WhatsApp, customers can still ask questions about various service products or submit complaints.
Not only that, the call center through this WhatsApp number can also be contacted 24 hours a day full-time, which means that there is no time limit. So when you need various information, you can get a quick response from BCA. However, you can only use the chat feature and cannot use the video calling or voicemail features.
Do you already know how to contact the BCA call center via WhatsApp number? Here we provide information about the official phone number and how to contact it:
- Save WhatsApp phone number 0811 1500 998 on your phone. Remember that there is only one bank WA number and the name “Bank BCA” and verified logo are listed, so don’t be fooled if there are other numbers trying to contact you on behalf of BCA.
- To start a chat, go to the previously saved contacts and note the message starting #HaloBCA. After a while, the customer service team or admin will respond to your chat.
- Then you can submit questions or complaints that you want to submit. For example: “I want to ask you about a loan without grace, how do you do it?” After that, all that remains is to wait for a response from CS that usually doesn’t take long.
FYI, if cs has responded to your message and there is no response for a long time, the chat column will be completed by the customer service team. You can also send photos in PNG, JPEG or JPG formats via chat. Curious? You can try it yourself, if you need information, there is nothing wrong with contacting BCA via WhatsApp.
How to contact the Halo BCA call center for free
BCA also provides other customer service services, which are of course free for credit, including the following:
- Via Twitter
This Bang Twitter account name @haloBCA that you can contact via DM or mention when you have questions about BCA products. Theaccountmust not be locked for bca Twitter CS to reply to messages you send.
- Via Chat
Go to the official website of the bank and you will be able to use the available chat features. The address of the official website is in the bca.co.id, later you can see the pop-up messenger in the lower right corner of the site page.
- By email
Halo BCA’s email address can be found in the firstname.lastname@example.org that you can use to contact the customer service team when you have any questions or complaints. Usually, the email administrator will discuss your message within 24 hours, but it may be faster.
Well, for those of you who are considering contacting BCA customer service, you can use one of the call centers above. Record and record information on the BCA call center so that, if necessary, it can be useful.