In this article, we will discuss how to shop and contact the JD.ID call center correctly. JD.ID itself is one of the marketplaces that has a mission to make the joy happen, so of course the happiness of consumers or customers is the main goal by this company.
The services provided are also very fast and practical, even already have their own logistics fleet supported by partner networks throughout Indonesia. In the midst of the Covid-19 pandemic, you can also make transactions as usual because JD.ID remain committed to providing the best and conditional services.
So there is no need to worry because there are already end-to-end services ranging from warehouses, couriers, drop points to after-sales or after-sales. The company always takes various kinds of precautions so that the work environment and also the stock of goods are guaranteed cleanliness.
This e-commerce has been operating since 2015 and continues to improve quality because customer satisfaction is always prioritized even for all kinds of criticisms, suggestions or complaints can be conveyed through call centers JD.ID. You can contact customer service through live chat, email hotline to social media.
Contact CS JD.ID Via Hotline
By shopping at JD.ID, you can get many benefits compared to shopping directly because there are so many discounts that you can get. Tidak is only a discount but various interesting promos are also waiting for kamu. For example, such as payday promos to change gadgets, beauty promos, free shipping all day and others.
Usually people are lazy to shop online through e-commerce because they do not recognize in detail how to shop. Sometimes people are also lazy for fear of experiencing obstacles such as delays in delivery, goods do not arrive at their destination and others.
Actually, such a thing is very rare, such as the discussion earlier where the e-commerce company already has its own logistics and the entire network of partners in Indonesia. Even if suddenly there are certain complaints or obstacles, you can also contact customer service or call center JD.ID.
For a two-way conversation via telephone connection, you can contact the service center on 1500 618 or can also go through the number 021 8062 7007. For the hotline service, you can contact him during business hours, namely Monday to Sunday from 06.00 – 22.00 WIB.
Contact CS JD.ID Via Live Chat Service
There are many ways that can be used to contact CS JD.ID, in addition to making calls at the number listed above you can also use the livechat service. You can even contact the service 24 hours from Monday to Sunday, meaning that the customer service can really be contacted at any time.
How to contact the call center JD.ID chat service is also very easy where you just need to go to the main page of the JD.ID site, then look for help options. The help option is adjacent or parallel to my list, login or order options, then you just have to click the help option, then you will automatically be redirected to the customer service center.
After entering the customer service center page, you can choose a few more options for fast service for example you want to ask for payment confirmation, then you just click the payment confirmation option. Later you will get information about or about the payment confirmation and other options such as:
- Track orders
- After-sales submission
- Order cancellation
There is also a search field for you to input questions about services such as payments or orders. As for using the live chat feature, you can scroll through the customer service center page, at the bottom you will find the live chat option.
After finding the live chat option, you just click ‘chat with us’ and later you will be able to connect directly with the CS service JD.ID via chat. To use this assistance service, you must first login, if you are a new user then you can register by filling out the form provided.
Contact CS JD.ID Via WhatsApp, Email and Social Media
In addition to using the live chat service, you can contact the call center JD.ID via the WhatsApp application. The method is the same as contacting the live chat service because the WhatsApp option is on par with the live chat option. This method is simpler, later kamu will be redirected directly on the WhatsApp application.
- Click on the main page of JD.ID site
- Look for help options later you will be directed to the customer service center page
- Scroll to the bottom
- Click the WhatsApp or start chat option
As for contacting CS or call center JD.ID via email address, you can send a complaint to the CS@jd.id. Do not forget to fill in the subject of the email, you can fill it with a short sentence and the body part of the email can be filled with details of complaints. It is recommended to explain complaints or criticisms and suggestions with a list format to make it clearer.
The last way you can do to contact CS JD.ID is to access social media accounts ranging from Twitter, Instagram and Facebook accounts. Kamu can do direct messages on Twitter @csjd_id, then for Instagram you can DM to @jdidcs and Facebook Jdid.
If you want to contact the JD.ID call center through the social media account above then you can only access it in business hours, namely Monday to Friday starting from 08.00 to 21.00 WIB. For Saturday and Sunday can be at 08.00 to 17.00 WIB.
How to Shop in JD.ID
Actually shopping through e-commerce this one is very easy where you only need to register if you don’t have an account. You need to create an account as ani member JD.ID, then you can login to the account and choose the product you want to buy.
Do not forget to read the full description of the product including its terms and conditions. Don’t forget to also determine the quantity of the product, then select the option regarding color or size and click the buy now button. Enter the shipping address of the goods or the full address kamu and select the payment method.
To shop at JD.ID is very easy so you also do not need to contact the call center JD.ID, you just have to practiceit. The most important thing is to check the delivery address of the goods and make sure the address is appropriate and then choose a payment method.
JD.ID provide a fairly diverse payment method, namely online payment methods and COD if available, after which click the pay button. When you choose an online payment method, you will be directed to choose the type of payment available and then click pay.
Later, information will be listed about the payment code along with the payment deadline after checking out. Don’t forget to continue until the order is ready to be shipped. JD.ID also has products from abroad with two types of products, namely regular global JD and JD global fast delivery.
For regular global JD shipments it takes 15 to 30 working days while for global CDs fast delivery has a shorter estimated delivery time which is the same as local product delivery. So you can choose for yourself which is more efficient and if you experience problems can contact the call center JD.ID.