Many do not know how to use J&T’s call center service. Even though the customer service can be accessed for 24 hours nonstop. It can even be said to be the most recommended expedition and on holidays it is still operating. So not only serves 24 hours a day but also operates without holidays.
J&T really does not know the holidays and even public holidays and weekends are still operating as usual. So for those of you who have an online business it seems to be the best solution so that the goods you buy can reach consumers easily even though transactions are done on holidays.
J&T itself is a multinational companyengaged in expeditions, although headquartered in Jakarta, the name of this company has sorting warehouses in Semarang and Surabaya. As the youngest expedition service in Indonesia, J&T always strives for maximum service for the satisfaction of its customers.
So we you have questions, suggestions or criticisms can be conveyed through customer service or J&T call center. For those of you who are still confused about contacting the customer service through which media, you are in the right article because we will review it in detail.
Through the J&T Expedition Official Hotline
Even at first this one service can be accessed for free. Namun in 2018, the free hotline began to be abolished and replaced with a paid service where the rate depends on the rate of the respective operator. So you can call the hotline service at 021-8066-1888 in the following way:
- Dial the hotline number 021-8066-1888
- After dialing the hotline number, you will be connected to the operator.
- You can press extensions tailored to your needs
This one service is highly recommended because it is quite effective where customers can communicate in two directions until a solution can be found. So if you experience space constraints about the delivery or receipt of goods, you can directly contact the customer service service at the hotline.
This J&T Call Center also does not have a day off so you can contact at any time when you need it. In addition, it can also be accessed 24 hours non-stop so that it makes it easier for customers to consult directly. Contacting the call center through the hotline service is more recommended than other ways.
Send An Email at an Expedition Email Address
Actually, there are many other ways that can be used to contact J&T in addition to the hotline service where you have to spend money because the hotline is not free. One of them is to send an email so that you can convey through writing about criticism suggestions or complaints.
J&T will also respond well to incoming emails so you can send complaints, criticisms or suggestions through jntcare@jet.co.id email address. If you do choose to contact customer service through an email address then pay attention to writing criticism suggestions or complaints that you will convey.
Do not forget to fill the subject of the email with important points that you will convey, then latera jeweld in detail on the body of the email. If there are obstacles or complaints, you should use the list system, because it will make it easier for the J&T call center to handle the complaint.
Instead of writing per paragraph, you should write it as a list so that the essence of the complaint can be conveyed clearly. Karena if long-winded usually appear miscommunication so you have to repeat what you want to convey and of course it takes time and obstacles are not quickly resolved.
Contact J&T’s Social Media Accounts
In an increasingly sophisticated era, there seems to be no need to be confused if you want to contact the customer service of a large company though. Moreover, all information can be obtained easily where you only need to surf the search engine or browser by utilizing internet media.
Nowadays almost all large companies have their own social media accounts to introduce their products to the public. You just have to look for the social media account if you experience complaints or obstacles so that it can be conveyed easily through a simpler way.
Likewise with J&T, when you want to contact the J&T call center but are constrained because you have to issue a budget where the rate is adjusted to the provider used to call the hotline number, you can dm or direct message through J&T’s social media accounts.
Especially now that many people prefer data packages to packages to call, so you can also contact the admin through social media. Nowadays social media is also very much, so look for a more active social media account account so that it can connect easily.
For this expedition, you can contact through facebook accounts: J&T Express Indonesia, Instagram: @jntexpressid, Twitter: @jntexpressid, WeChat: @JTExpressID and Line: @jtexpressid. You are more advised to contact through an Instagram account because it is more often online or active.
So not only through the hotline service, you can visit the J&T call center through various ways, ranging from sending emails or direct messages to J&T’s social media accounts, the most important criticism, suggestions or complaints can be conveyed easily and get a quick response.
Through J&T’s WhatsApp Number
If the above methods are still very difficult for example kamu is not active on social media or do not have an email address, there is another way that can be the last solution is to contact admin or customer service on WhatsApp. WhatsApp is an application that is more often used to communicate.
Compared to other applications, even WhatsApp can be said to be a substitute for SMS so you can contact the J&T call center to whatsapp number +62811-8466-188. You will connect with customer service to chat both ways so that it is the same as a hotline where you can also find solutions related to complaints submitted.
Customer service also serves wholeheartedly so that there is a quick and responsive response to suggestions, criticisms or complaints submitted by customers. So there is no need to worry because various obstacles can be overcome properly and the delivery or receipt of packages can run smoothly as usual.
The most important thing when sending a package, make sure it has included the correct and complete address along with the zip code. Make sure to also send goods neatly wrapped, so that the goods are not easily damaged on the way because usually complaints in the J&T call center are the most from online shopping lovers.
Of the many complaints, many customers claim that the package has not yet come. Then the wrong address or name and house number resulted in the goods not reaching thedestination. Then improper packing also causes the goods in it to be easily damaged, dented, broken and others.
Tips for delivery to be smooth and trouble-free are actually easy where you have to double-check the delivery address and the intended name, always if sending goods that are prone to damage then give a warning sticker. So you and consumers also do not need to contact the J&T call center because the delivery runs smoothly.