Enjoying quality television shows, Indovision call center decided to always actively serve a full 24 hours. Now it is known as MNCVision because the company has been acquired by MNC Group to become one to build a business on the best TV channel signal capture devices among others.
Many people prefer Indovision compared to other satellite tv. This is obvious because the company, offering the best tv channels, bright, the choice is a lot and the cost per month is also not too suffocating. Even so, sometimes there are also obstacles faced by its customers.
Indovision interference is mostly not from the weather factor, because this one tv satellite claims to withstand extreme weather, to continue to provide the best image quality shows. Usually, indeed the error can come from the message, tv problems or even the decoder.
Unlike other types of call centers, for indovision call centers are actually able to serve several things. Here we will explain, what problems you can consult with the CS, here is a more detailed explanation.
How to Register for An Online Subscription
Indovision or MNCVision does provide convenience for the people of Indonesia in enjoying quality television shows. So, it is impossible for bad service because customer satisfaction is a priority of the company.
Already spread throughout Indonesia, various alternatives to contact indovision call center there are many ranging from via phone or WhatsApp to connect interactively, then report via E-mail to social media.
Alan however, when you have not registered as a customer, you have not been able to communicate with CS Indovision because it is specifically for customers only. Then, how to register it?
You also do not need to come to the branch office, because registering, can be done online. The advantage, you do not need to be difficult to line up to the branch office and save time. Only from home, you can subscribe directly.
For the first step, you are required to go to the official website of Indovision. For the next step, you can follow the following methods:
- Once on the homepage of the page, just click on the ‘subcribe’ menu usually red and twinkling.
- Because it has just become a customer, it will be offered a basic package first, namely the family pack.
- If you are not satisfied with the basic package, you can choose an ‘additional package’ to choose a channel outside the basic option.
- Just click if you find the desired promo and proceed to the next stage.
- On the next page, you are told to fill out a subscription form. Everything must be filled honestly.
- Check the approval mark and reCAPTCHA, and submit.
Is it all done? No, you have to verify what is sent via your email. The content of the email is usually tracking the status of the order, price details and the installation schedule of the tools. Still in doubt, you can contact the indovision WahtsApp interactive call center listed on the website.
Get to Know Some Service Infobgi New Users
After subscribing, because it is still new, of course, it will have some difficulties. In addition to contacting the call center to ask basic things, you can also click on theFAQ menu on the website.
It was so helpful and informative that there was no need to wait for a reply message from the old CS. You must know, that the service info includes many things to know from the bottom.
It may sound trivial, but when you don’t know your own customer number, to follow up on problems with indovision call centers also can not, because CS must ask for it.
So, here, some basic service info that must be known for you new customers and need more guidance:
- When you want to know how many customer numbers, you can send an SMS to 9388 with the format BRAND(space)NOPLGN(space) registration form number.
- Don’t want to miss your favorite show? Take it easy because there is an EPG or Electronic Program Guide that will provide a schedule of daily impressions listed on the remote. You can also access the official website.
- Then, when you want to ask about other issues, such as knowing the subscription worker and others, contact the customer care hotline to the phone contact adjusted to the area code or send an email only to the customercare@mncvision.id.
- Want to know the address of the branch office in your area, because you feel you need more information, please access the official website.
Late Indovision Payment Issues
Customer comfort is number one, but customers also have to pay on time so that the quality of channels andpromos is not just hi lang. However, millennialswill make people forget some bills if not reminded.
When you feel that the channel from Indovision is no longer enjoyable, it means that you are late paying. No real problem, with the help of call center Indovision can reactivate easily.
The service here is very good, when you feel the channel is missing, you can directly contact customer service 24 hours with interactive WhatsApp because it is able to serve problems at any time.
Actually now making Indovision subscription payments that there are many alternatives. Easy and fast. Can be done in cash to the post office, ATM, SMS Banking, Virtual Account, transfer, or even debit directly.
Then, how to activate again to get back to get favorite channels from the satellite tv?
- Make a pending payment according to the value of the bill through one of the alternatives mentioned earlier.
- Also make sure the decoder in your home is on standby on / off and connected to the electricity. When the payment of the bill is confirmed, it sends a message to the decoder.
- However, when you have made a payment and re-activation, the impression has not appeared, immediately contact the call center.
Call Center Indovision Ready to Help aatCustomers Move House
The last topic that we will discuss and most often asked, when customers want to move house, can they still access Indovision facilities? The answer, of course, is still possible.
The move of the territory certainly affects the signal, so that the image quality remains good and continues to subscribe, do a move report. Everything can be done when you have contacted the Indovision call center via hotline or email. If you use email, simply send:
- Phone number
- Customer number
- Current address
- The new address
When you’re worried that there will be additional costs, it won’t happen. The technician who will help install the tool after moving house, will not ask for a fee rate. However, additional costs will be requested when there is material needed for installation to be done perfectly.
A little additional information is also for you, to go through this process and can again enjoy the Indovision channel package, at least have to wait one week. This is because:
- For those outside Jabodetabek, it will take approximately 3 days after reporting his move.
- Then, it takes at least 4 days to install the device again until it runs well.
also monitor the latest information from Indovision by following the media sounlucky starting from Twitter, Facebook and Instagram. Items times there are interesting promos as well, later you can know quickly and directly confirm to the Indovision call center for the promo list.